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ACCESSIBILITY FOR PERSONS WITH DISABILITESThe Accessibility for Ontarians with Disabilities Act was passed in 2005; its goal is to make Ontario accessible for people with disabilities by 2025. The Accessibility Standard for Customer Service applies to all businesses and organizations in Ontario with one or more employees. As Royal LePage Your Community Realty strives to provide exceptional customer service to everyone in a dignified and respectful manner, this policy applies to all employees and independent contractors. 

Our Mission

Royal LePage Your Community Realty (hereinafter referred to as RLP YCR) is committed to being the #1 Brokerage for Royal LePage in Canada for real estate services. We are committed to providing accessible customer service to people with disabilities. 

Our Commitment

In fulfilling our mission, RLP YCR is committed to providing its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers. 

Providing Goods and Services to People with Disabilities

3.1 - Communication 

RLP YCR will communicate with people with disabilities in ways that take into account their disability. 

3.2 - Telephone Services 

We are committed to providing fully accessible telephone services to our customers. 

We will train staff to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly. We will offer to communicate with customers by other means if telephone communication is not suitable to their needs or is not available. 

3.3 - Assistive Devices 

RLP YCR is committed to serving people with disabilities, who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services. 

We will also ensure that our staff receive training on how to use assistive devices, if available on our premises. 

3.3 - Billing 

We are committed to providing accessible invoices to all of our customers. For this reason, invoices will be provided in alternative formats upon request. 

4 - Use of Service Animals and Support Persons 

Service Animals: We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will also ensure that all staff, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal. 

Support Persons: We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter RLP YCR?s premises with his or her person. 

Consent from the person with a disability is required when communicating private issues related to the person with a disability, in the presence of a support person. 

5 - Notice of Temporary Disruption 

RLP YCR will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, the anticipated duration, and a description of alternative facilities or services, if available. 

The notice will be posted in a conspicuous place on the premises. In the event of an unexpected disruption, notice will be provided as soon as possible. 

6 - Training for Staff 

RLP YCR will ensure that training to all employees, volunteers and others who deal with the public, and all those who are involved in the development and approvals of customer service policies, practices and procedures. In addition, training will be provided to RLP YCR employees as part of orientation training for new employees, and on an ongoing basis as required. 

Training will include the following: 

1) The purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard 

2) Information on RLP YCR?s policies, practices and procedures relating to the customer service standard 

3) How to interact and communicate with people with various types of disabilities 

4) How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person 

5) What to do if a person with a disability is having difficulty in accessing RLP YCR?s goods or services 

6) How to use the equipment or devices, if available, on RLP YCR?s premises that may help with the provision of goods or services to people with disabilities. 

7 - Feedback Process 

RLP YCR welcomes feedback, including feedback about the delivery of goods and services to persons with disabilities. We offer a variety of ways for you to provide us with your feedback. Please include your contact information, date and time, location, specific concern and any recommendations. 

Feedback can be submitted to Human Resources at: 

BSSM Home Services71 Sciberras Rd. Markham ON L3R2J5E-mail: bssm@bssm.com
Phone: (416) 898-8127 

8 - Modification to this or Other Policies 

We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. 

9 - Questions about this Policy 

This policy exists to achieve service excellence to customers with disabilities. If anyone has any questions about this policy, please contact: 

BSSM Home Services
71 Sciberras Rd. Markham ON L3R2J5E-mail: bssm@bssm.com
Phone: (416) 898-8127 

For more information about the Accessibility for Ontarians with Disabilities Act, please visit the Ontario Ministry of Community and Social Services at: 

http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/index.aspx

 
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PRIVACY POLICYWe understand the power that the Internet holds for changing your life and making things easier for you. These benefits are at risk if people are concerned about their personal privacy. We are committed to providing you with an Internet experience that respects and protects your personal privacy choices and concerns. In general, we gather information about all of our users collectively. We only use such information anonymously and in the aggregate. This information helps us determine what is most beneficial for our users, and how we can continually create a better overall experience for you. 

Email Links:

This site provides email address link located on the Contact Us page so that you may email us directly with any questions or comments you may have. This site reads all messages received and makes efforts to respond promptly. In addition to replying to your comment or inquiry, we may also file your email for future reference regarding improvements to our website or discard the information. Your personal information is not shared, traded, sold, or exchanged with any third parties without your express permission. 

Information Collection and Use:

This site is the sole owner of the information collected. We will not sell, share, trade or rent this information to others in ways different from what is disclosed in this statement. This site collects information from our users at several different points on our website. We ONLY collect personal information necessary to effectively market and to sell the property of sellers, to locate, assess and qualify properties for buyers and to otherwise provide professional services to clients and customers. We do not sell, trade, transfer, rent or exchange your personal information with anyone. 

Free Evaluation Form, Find Your Dream Home, Did You Know?, Free Real Estate Reports:

Since this site is a Real Estate Site, we give you the OPTION of requesting FREE Real Estate Information about real estate properties. Your personal Information is stored on our secure database. We ONLY collect personal information necessary to effectively market and to sell the property of sellers, to locate, assess and qualify properties for buyers and to otherwise provide professional services to clients and customers. We do not sell, trade, transfer, rent or exchange your personal information with anyone. 

Personal Information

This site functionality requires/requests users to give us contact information (such as their email address) and personal information (such as their names, address phone numbers, and property details). The visitors contact and personal information is used to contact visitor when necessary and requested, but is primarily used to collect personal information necessary to effectively market and to sell the property of sellers, to locate, assess and qualify properties for buyers and to otherwise provide professional services to clients and customers. We do not sell, trade, transfer, rent or exchange your personal information with anyone. We do not disclose information about your individual visits to this site, or personal information that you provide, such as your name, address, e-mail address, telephone number, etc., to any outside parties, except when we believe the law requires it. 

Legal Disclaimer

We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process serviced on our website. 

Opt-Out

This site provides users the opportunity to opt-out from our mailing list from their accounts. To do this click on our unsubscribe link found on the Following pages; Did You Know/Free Evaluation/Find Your Dream Home. Simply submit your email address and click submit; you will be automatically removed from further emailing to your email address. 

Links

This site contains links to other sites. These sites have their own policies and practices with respect to online privacy, and This site cannot be responsible for the privacy practices or the content of these Web sites. In addition, in certain instances a This site advertiser may ask you for personal information. This site cannot be responsible for the privacy practices of its advertisers. Only certain employees have access to the information you provide us. For example, we impose strict rules on our employees who have access either to the databases that store user information or to the servers that host our services. While we cannot guarantee that loss, misuse or alteration to data will not occur, we try to prevent such unfortunate occurrences. 

Notification of Changes

This policy may be revised over time as new features are added to the website. We will post those changes so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. Please check this site for information about revisions to our privacy policy. We will notify you directly if there is a material change in our privacy practices. We will take commercially reasonable measures to obtain written or active e-mail consent from the user, if this site is going to be using the information collected from the user in a manner different from that stated at the time of collection. We will also post the changes in our privacy statement 10 days prior to a change. 

Privacy Questions

If you have any questions regarding our privacy policy please send us an email and we will be pleased to assist.

 
 
 
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홈인스팩터/전문 부동산 Agent  이병성 RHI A.Sc.T. (RECO 등록번호 : 4773117)
전화: (C) 416-898-8127  (B) 905-940-4180  (F) 905-940-4199  (E) bssm@bssm.com

본 홈페이지는 주택매매, 관리, 투자등에 관한 일반적인 사항으로써,
부동산 공사 관련 기술적인 부분 및 부동산 투자 및 매매에 관련된 사항에 관하여 지원합니다.
연관된 법률적인 부분 및 회계 부분은 해당분야 전문가 (공인회계사, 변호사)와 상의 하셔야 합니다.

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